Order Status

Once your order is placed, you will immediately receive a confirmation email and order number. In your confirmation email, you will find your order information including your shipping address, billing address, and items purchased.

Items typically ship in less than 2 business days.

Upon shipping, you will receive an email with the tracking number and the carrier with which it was shipped. Tracking information will also be available on your order page. Items are typically delivered within 25-30 days from the shipment date.

If you are having difficulty tracking your order or have not received a tracking number within 3 business days, please 

email us at support@aktivo.shop or give us a call at 

(888) AKTIVO-3.

Attention: Kickstarter and Indiegogo Backers

Please note: If you are one of our valued Indiegogo or Kickstarter backers and you have a question about your order status, please e-mail our team fulfilling these orders directly at support@aktivomotors.com. Please provide the Contribution ID number and e-mail address associated with your order.